Analyst I, Application Maintenance & Support

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

About the role:

• This role provides end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance.

• It serves as a primary technical contact for client inquiries, production issues, service requests, and operational activities.

• The position requires strong ownership of incident management, alert response, and issue resolution, ensuring timely recovery and minimal business impact.

• The role supports environment readiness, including deployments, upgrades, patching cycles, and participation in audit, compliance, or DR activities.

• It is a hybrid role that blends technical troubleshooting, client support, coordination with L3/engineering teams, and operational excellence.

What you will be doing: 

• Monitoring system alerts and production activities, responding to incidents, failures, and performance issues to ensure uninterrupted platform service.

• Handling service and change requests, including patching, upgrades, deployments, configuration updates, and certificate renewals.

• Supporting vulnerability remediation activities, coordinating with Security, Infrastructure, and Engineering teams to remediate findings.

• Performing and supporting Disaster Recovery Exercises (DRE), ensuring documentation, validation, and test execution readiness.

• Investigating and resolving client‑reported issues, analyzing logs, tracing workflows, and providing clear, timely communication to stakeholders.

• Documenting resolutions, updating runbooks, and contributing to process improvements that enhance operational stability.

• Working with cross‑functional teams (L3 Development, Implementations, Infrastructure, ETG, etc.) to escalate complex issues and drive long‑term fixes.

What you will need: 

• Strong technical troubleshooting skills with exposure to Linux/Unix, batch processing, application logs, and file transmission workflows.

• Experience supporting production applications in a mission‑critical environment—preferably financial services, remittance, or payment systems.

• Familiarity with change management, including deployments, version upgrades, patching, and controlled release cycles.

• Understanding of incident management processes, monitoring tools, alert analysis, and RCA documentation.

• Ability to work effectively under pressure, prioritize tasks, and communicate clearly with both technical and non‑technical stakeholders.

• Willingness to participate in on‑call rotations, maintenance windows, and client‑driven operational schedules.

• A continuous improvement mindset and readiness to engage in knowledge sharing, documentation, and team collaboration

What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

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