Application Support

The Technology Integration Specialists participate in the design, development, and maintenance of integrations between major systems and other applications, ensuring smooth data flow and process optimization. The responsibilities include analyzing existing systems, gathering requirements from stakeholders, developing and testing integration solutions, and troubleshooting issues to support business objectives.

1. Guarantee seamless data exchange between different systems and applications and perform initial assessment of all integration issues encountered.
2. Provide daily monitoring summary reports of documented integration flows including success and failure rates.
3. Provide Level 2 resolution to integration issues and perform root cause analysis. Generate assessment documents for issues requiring escalation.
4. Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
5. Participate or initiate in the development of standards, processes, and documents, to support and facilitate integration projects and initiatives.
6. Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes
7. Implement audit, logging, and monitoring solutions of integration systems. .
8. Continually develop skills in the integration technologies in place and to consider AI when possible, as well as staying informed on new developments in integration technology.
9. Attends internal and external training sessions and meetings as directed and necessary for job performance.
10. Perform other related duties and assignments as directed.

1. College graduate of any IT related courses.
2. Working experience of 2 years in IT systems operations, application support or development, or integration-related specialization.
3. Experience with SAP is a plus.
4. Hard working and team player.
5. Good moral character and possess a healthy attitude towards work.
6. Ability to interface and communicate effectively with non-technical personnel (e.g. Store, Head Office and Warehouse users) as well as technical personnel from in and out of the Information Technology Department.
7. Must possess good communication skills, exercise patience, understanding, and be able to work with accuracy even in stressful situations.