Application Support Analyst

Company : Resolver

Job Type : Full Time

Manila, Philippines

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Application Support Analyst

Description

Position at Resolver

The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

Customer Support

Solves problems through critical analysis, consultative questioning and relationship building

Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution

Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts

Receives, assesses, and prepares data from customers for conversion from older software versions

Documents all customer contact for future reference, you must be able to channel your inner librarian

Learning & Development

Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported

Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes

Qualifications & Experience

Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications

Original job Application Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Application Support Analyst Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Application Support Analyst Jobs in the Philippines

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Application Support Analyst

Job Description - Application Support Analyst

Description

Similar Application Support Analyst Jobs in the Philippines

Mobile Apps