Application Support Analyst, Health & Benefits

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance, and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies, and claims audit services. Product-based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

As an Application Support Analyst within our Health and Benefits (H&B) Global Delivery Center team, you will be responsible for supporting the setup and administration of our core broking technology activities and processes for the Asia region. You will be responsible for supporting projects related to these broking technologies from multiple countries, such as client database maintenance, query management and system setup of H&B applications for clients and colleagues.

Performance Objectives

• Requires in-depth knowledge of a broking technology platform (or similar internal administration tool) related to the implementation and setup of processes for the business
• Work with local health & benefits client teams to implement new processes within the broking technology platform. Specific duties will include:
  • Creation and maintenance of client records, queries, renewal processes, vendor detail managements
  • Initiate and conduct internal team calls/meetings to kick-off new engagements and discuss the project plan, steps, timing and roles
  • Attend necessary meetings/calls on technology and be able to roll out local teams for updates
  • Work with the local teams on possible improvements in the tool
  • Support projects where the broking technology will be involved and provide input regarding the tool
  • Provide reports related to the core broking tool as needed

Excellence

• Contribute to improving the tools and processes and providing solutions to meet the country and process teams’ and operational efficiency needs
• Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
• Ensure all documentation and deliverables are securely managed and saved on appropriate internal client sites (e.g., SharePoint, shared drives, TCT)

People/Clients

• Build and maintain good relationships with WTW Local Teams with whom you are working with
• Manage priorities, escalations, and provide timely resolutions
• Ensure timely response and communications to team requests

Financial

• Ensure efficient delivery of implementations by following project plans and leveraging best practice tools and templates
• Assist with ongoing operational improvements of the process and tools

The Requirements

• Experience in data management software, and insurance broking technology exposure is a plus
• Graduate of technology related undergraduate course preferred but not required
• Working within tight deadlines; balancing time across multiple, simultaneous system requests
• Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Experience in managing multiple stakeholders and working across geographic boundaries
• Ability to work in a team as well as independently
• Strong communication and presentation skills
• Effective collaboration and problem-solving skills
• Proficiency in MS Office applications such as PowerPoint and Excel
• Ability to collect, organize, synthesize data and summarize findings
• Ability to accept, direct, and perform responsibilities and work assigned as a project team member in support of the tehnology operating model
• Strong written and verbal communication skills
• Self-starter attitude and ability to work within ambiguity

WTW is an Equal Opportunity Employer