Application Support - Celigo & NetSuite

Position: Application Support

Employment Type: Full Time

Work Setup: Work from Home

Work Schedule: Monday – Friday; 07:00 AM – 07:00 PM (Flexi Hours) PH Time Zone

Holidays to follow: Victoria, Australia (VIC)

Salary Budget: Php 80,000.00 – 100,000.00 gross salary package negotiable

Our client is an Australian company specializing in IT services and solutions. They offer a range of services, including managed IT support, cloud solutions, cybersecurity, and business consulting. Their focus is on providing tailored IT solutions to help businesses improve efficiency, security, and overall technology management.

The Applications Support role is designed to augment the existing Systems Team in Australia while supporting the expansion into a global support group operating across multiple time zones. The goal is to extend support coverage across Melbourne, California, and Amsterdam business hours.

Qualifications as an Application Support:

• Hands-on experience configuring and supporting Celigo Integration Apps, specifically Shopify and Amazon connectors.
• Proven experience building and deploying Celigo integration flows end-to-end, including testing and production deployment.
• Strong working knowledge of NetSuite OTC processes, including order creation, inventory commitment, payout processing, deposit workflows, and GL impact.
• Experience with NetSuite administration, including saved searches, workflows, configuration, and troubleshooting.
• Broader exposure to P2P, R2R, inventory, and logistics processes is highly desirable.
• Exposure to SuiteScript, SuiteQL, RF-Smart, SPS Commerce, SmartFreight, or similar systems is advantageous.
• Experience supporting integrated systems and managing third-party vendors.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Comfortable managing multiple priorities independently within a fast-paced environment.

Personal Qualities

• Strong team player with excellent stakeholder management skills.
• Proactive, organized, and solutions-focused.
• Reliable communicator with strong expectation management.
• Comfortable working within a small team environment where independent problem-solving is essential.
• Adaptable and willing to learn as technologies and business processes evolve.

Your responsibilities as an Application Support would be:

• Provide 1st and 2nd level support across Celigo Integration Apps (Shopify and Amazon), NetSuite OneWorld, and integrated applications including RF-Smart, SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems.
• Take a hands-on approach to troubleshooting and resolving day-to-day operational issues with business users and internal teams.
• Manage escalations to 3rd-level support vendors and ensure SLA commitments are met.
• Work closely with the Core Applications team, business users, and external consulting partners to design and implement system improvements and integrations.
• Configure and deploy new storefronts and marketplaces within existing Celigo integration environments.
• Develop, test, and deploy new Celigo integration flows from development through to UAT and production.
• Build and maintain NetSuite saved searches, reports, workflows, configurations, and basic scripts.
• Review and analyse business processes to identify inefficiencies and recommend process improvements.
• Assist with testing, documentation, release support, and deployment activities for system updates.
• Provide support coverage across extended international business hours as part of a growing global support initiative.
• Perform additional duties as required by the Client and Systems Team.

If this sounds like you, then what are you waiting for? Come, join us!

What's in it for you?

1. Genuinely caring Leadership Team
2. Competitive salary package
3. Company-provided full set-up for desktop/laptop with backup internet
4. HMO on the first day of hire
5. 15 Vacation Leaves and 5 Sick Leaves
6. Annual Performance Reviews
7. Unlimited Employee Referral Incentives
8. Employee Loan Facilities
9. Social Clubs and Interest Workshops
10. Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
11. Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

Company Website: https://boomering.ph/

Career Portal: https://boomering.zohorecruit.com/jobs/Careers

Social Media: Boomering Careers | Boomering Inc.