Application Support Engineer

Company : Globexpeople

Job Description - Application Support Engineer

Job Title: Application Support Engineer
Work Set up: On site (Probationary) - Hybrid (Performance Based)
Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)
Location: Centris, Quezon City

Responsibilities:

Provide application support and manage operations of banking/payment applications.
Monitor application performance and respond to incidents using tools like Splunk.
Follow ITIL processes including Incident, Change, Problem, and Work Order management.
Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
Assist in application deployments, maintenance, load balancing, and validation.
Document processes, resolutions, and operational steps in Confluence or similar.
Communicate effectively with business, product, and development teams.

Requirements:

Strong application support background in banking/payments domain.
Java application support, Linux administration, SQL querying.
Knowledge of ITIL processes: Incident, Change, Problem, Work Orders, and Operations.
Scripting/automation knowledge (Shell, Python, Ansible, XLR).
Experience with monitoring/observability tools like Splunk.
Excellent communication skills and collaboration across teams.
Willingness to work in shifts and on weekends if required.

Good to have:

Experience with load balancing, operational maintenance, and monitoring dashboards.
Hands-on exposure to ticketing tools (Remedy, Jira/Rally) and Confluence.
Previous experience in card payments or financial services applications.

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Application Support Engineer

Job Description - Application Support Engineer

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