Application Support Engineer-Onsite Manila

Company : Globexpeople

Job Description - Application Support Engineer-Onsite Manila

HIRING….
We are looking for experience for Application Support Engineer to support our US team.

Location: Wipro Onsite Eton Centris QC/Residing Philippines
Employment Type: Full-time
Duration: 6-12 month
Shift: Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)

Responsibilities:
All Levels

Provide application support and manage operations of banking/payment applications.
Monitor application performance and respond to incidents using tools like Splunk.
Follow ITIL processes including Incident, Change, Problem, and Work Order management.
Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
Assist in application deployments, maintenance, load balancing, and validation.
Document processes, resolutions, and operational steps in Confluence or similar.
Communicate effectively with business, product, and development teams.

Level-Specific Responsibilities:
Application Support Engineer (3–5 years)

Resolve work orders from regional product and support teams.
Handle incidents from monitoring tools and operations alerts.
Manage change requests, approvals, and routine operational tasks.
Perform basic scripting for automation (Shell / Python / Ansible / XLR).
Monitor alerts and escalations in Splunk.

Senior Application Support Engineer (5–8 years)

All Application Support responsibilities.
Deploy application artifacts in production within approved release windows.
Conduct Root Cause Analysis for high-severity incidents and implement preventive actions.
Support UAT testing, new customer onboarding, and file processing validation.
Create and maintain dashboards and alert configurations in monitoring tools.
Collaborate with business and development teams on operational improvements

Lead Application Support Engineer (8–10 years)

All Application Support and Senior Application Support responsibilities.
Build automation scripts and tools to reduce incidents and streamline processes.
Lead War Room calls and coordinate resolution for critical incidents impacting application availability.
Work with development/testing teams for defect analysis using production-like data
Support customers in completing Post Incident Reports (PIR) for high-impact events

Requirements:
Must-Have Skills

Strong application support background in banking/payments domain.
Java application support, Linux administration, SQL querying.
Knowledge of ITIL processes: Incident, Change, Problem, Work Orders, and Operations.
Scripting/automation knowledge (Shell, Python, Ansible, XLR).
Experience with monitoring/observability tools like Splunk.
Excellent communication skills and collaboration across teams.
Willingness to work in shifts and on weekends if required.

Good-to-Have Skills

Experience with load balancing, operational maintenance, and monitoring dashboards.
Hands-on exposure to ticketing tools (Remedy, Jira/Rally) and Confluence.
Previous experience in card payments or financial services applications.

Tools & Technologies

Monitoring & Observability: Splunk, Dynatrace
Ticketing / ITSM: Remedy, Rally / Jira
Scripting / Automation: Shell, Python, Ansible, XLR
Database: PostgreSQL / SQL, Toad
File Management: WinSCP
Secure Access: CyberArk / Putty

If you are interested send your CV’s to [email protected]

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Application Support Engineer-Onsite Manila

Job Description - Application Support Engineer-Onsite Manila

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