Application Support Specialist

Responsibilities

•  Provide first and second-level support for software applications
•  Troubleshoot and resolve application-related issues
•  Monitor application performance and system alerts
•  Document support procedures and issue resolutions
•  Collaborate with development and infrastructure teams
•  Assist in application testing and deployment
•  Train end-users on application functionality
•  Escalate unresolved issues to appropriate teams
•  Maintain knowledge base and support documentation
•  Participate in on-call support rotation

•  Bachelor’s degree in Computer Science, Information Technology, or related field
•  2+ years of experience in application support or IT helpdesk
•  Strong problem-solving and analytical skills
•  Excellent communication and interpersonal abilities
•  Experience with SQL and database management
•  Familiarity with ITSM tools like ServiceNow or Jira
•  Ability to work independently and in a team
•  Knowledge of scripting languages is a plus
•  Understanding of software development lifecycle
•  Customer-focused mindset