AR Follow-Up Operations Manager

All Jobs > AR Follow-Up Operations Manager

The Accounts Receivable Services Manager is responsible for monitoring and overseeing the daily activities of their AR team including AR management, staff training and maintaining the client relationship. 

  Duties and Responsibilities

• Monitors client inventory and insures that accounts are worked timely and accurately and collection goals are met
• Monitors and coordinates follow up activities to ensure work assignments are equitable
• Insures that their team meets established quality and productivity standards and that necessary steps are taken to address those not meeting the standards
• Insures that their supervisors are performing timely and accurate productivity and quality monitoring according to the department’s established policies
• Insures that client specific policies and procedures are documented and followed by the team
• Monitor’s client AR and proactively takes action to address any areas that are below acceptable standards
• Provide assistance/resolution to external and internal client inquiries
• Prepares and maintains reports or logs as required
• Assists with the preparation of monthly client reporting
• Regularly monitors Smartfeed assignments in the MPower Workflow system and insures that accounts are appropriately assigned to Smartfeeds. Insures that any issues identified are brought to the attention of the Director or Vice President as well as Customer Support
• Reviews contract pricing where applicable and insures that any issues identified are brought to the attention of the director and the contract management team.
• Maintain a current working knowledge of all healthcare related issues and regulations
• Identifies issues and works with the Vice President to get them resolved
• Provide training, monitoring and feedback as well as disciplinary action as necessary
• Maintain a professional attitude
• Maintain confidentiality at all times
• Strong organizational skills
• Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients
• Monitors their teams attendance and PTO usage
• Other duties as assigned by their management team
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team
• Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years’ experience in a hospital business office setting or similar setting
• Ability to work well individually and in a team environment
• Must be reliable, responsible, goal oriented and flexible
• Excellent interpersonal, communication and organizational skills
• Proficiency with MS Office
• Previous supervisory experience

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.