AR Specialist

Duration \- 6 Month Contractual
Shift \- US EST shift

Job Summary:

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, following up on overdue balances, and ensuring timely payment according to agreed payment terms. This role focuses on outbound collections, customer communication, and accurate documentation of collection activity. The position supports the AR team by helping reduce past\-due balances and maintain healthy customer accounts.

Key Responsibilities

• Collections & Customer Follow\-Up
  




• Contact customers via email and phone to collect overdue invoices
  


• Follow established collection schedules and escalation timelines
  


• Communicate professionally and clearly with customers regarding payment status
  


• Request payment dates and confirm commitments to pay
  


• Escalate unresolved or high\-risk accounts to the AR Manager
  




• Account Management
  




• Review assigned customer accounts daily
  


• Monitor aging reports and prioritize past\-due balances
  


• Ensure payments are applied correctly or flagged for review
  


• Identify recurring payment issues and trends
  




• Documentation & Reporting
  




• Accurately document all collection activity in the system
  


• Maintain clear notes on customer conversations, disputes, and payment promises
  


• Update account statuses based on customer responses
  


• Provide regular status updates to the AR Manager
  




• Dispute & Issue Support
  




• Identify disputed invoices and route them to the appropriate internal team
  


• Follow up on open disputes to ensure timely resolution
  


• Assist with statement reviews and account reconciliations as needed
  




• Process Adherence
  




• Follow all AR policies, procedures, and internal controls
  


• Meet daily, weekly, and monthly collection targets
  


• Maintain confidentiality and data accuracy at all times
  

Requirements

Required Qualifications

• 1–3 years of Accounts Receivable or Collections experience
  


• Strong written and verbal English communication skills
  


• Experience working with aging reports and customer balances
  


• Comfortable making outbound calls and sending follow\-up emails
  


• Strong attention to detail and organization
  


• Ability to follow defined processes and deadlines
  




• Preferred Qualifications
  




• Experience supporting U.S.\-based customers
  


• Experience working remotely or with offshore teams
  


• Familiarity with ERP or accounting systems (SAP, NetSuite, Oracle, or similar)
  


• Basic Excel skills (filters, sorting, simple formulas)
  




• Performance Expectations
  




• Meet or exceed assigned collection goals
  


• Maintain accurate and timely documentation
  


• Demonstrate professionalism in all customer interactions
  


• Escalate issues promptly and appropriately
  


• Consistently follow AR procedures and timelines
  




• Key Skills
  




• Professional communication
  


• Time management
  


• Customer service mindset
  


• Problem identification
  


• Attention to detail