Area Account Manager

Acquire and manage Franchise Partners based on geographical location.

Main point of contact to handle end-to-end of the partner’s lifecycle: from onboarding, activation, performance and retention

Oversee and ensure efficient day-to-day operations to achieve set KPIs. 

Handle all concerns/escalations and coordinate with respective support functions to provide a timely solution.

Monitor performance and ensure hitting the targets

Keeps the following functions running for their assigned franchise partners:

1. 
   

   Pick up - ensure timely pick up as set by the platform partners and/or sellers themselves. aligned with the set KPI. 

   
   


2. 
   

   Linehaul on-time arrival - ensure efficient linehaul operation and timely arrival of trucks conformed to the set KPIs

   
   


3. 
   

   Delivery ( last mile or RTS) - pertains either to the consignee or to the seller, must ensure items are delivered within the set SLA based on KPI. 

   
   


4. 
   

   Cash Remittance - Account Managers are also responsible for ensuring franchise partners are able to return cash remittances to the Ninjavan finance team complete and on time.

   
   

• 
  

  BS/BA Degree in Business Management, engineering, logistics, etc.

  
  


• 
  

  At least 1 year of working experience in Sales/Operations

  
  


• 
  

  Hands-on acquisition and account management experience with a proven track record in reaching and exceeding goals and sales targets

  
  


• 
  

  Preferably with experience in the logistics industry

  
  


• 
  

  Must have the ability to engage at all levels of the organisation, both internally and externally

  
  

• 
  

  Must possess effective verbal communication and analytical skills 

  
  


• 
  

  Willing to do field work