Area Manager

JOB SUMMARY:
To provide overall support to clients at the Freeport and Economic Zone regarding the efficient operation and use of E-Konek VASP systems such as eIPS, E-AEDS, AEDS Web, eTAPS/TAFS, GMS) and other facilities that may be implemented as well as spearhead the expansion of E-Konek client base nation-wide.


KEY RESPONSIBILITIES:
-The incumbent shall create pipeline list, set-up new accounts, maintain existing clients and supervises the region’s Customer Support & Help Desk. For this purpose, Incumbent shall be assigned to the particular Freeport or Economic Zone to perform the work detailed below:
-Research and resolve client requests for assistance or trouble shooting in the use of the VASP applications and refer
more complex & unresolved problems to E-Konek Helpdesk and/or senior technical staff;
-Answer satisfactorily clients’ or prospective clients’ inquiries regarding operations of the VASP from Marketing to


Billing/Collection matters;
-Monitor problems from client calls and by maintaining trouble logs or Issues through the DNA System.
-Conducts and supervises hands-on initial and refresher trainings for customer users including procedures involved whenever needed, as in change of business unit or deployment of new versions of the numerous VASP Application Software or other E-Konek products and services.


MINIMUM REQUIREMENTS:
-College degree or equivalent work experience. At least two (2) years’ experience as Supervisor in Sales, Marketing or similar environment.
-Preferably with Customs/Logistics background.
-Good oral communication skills and capable of writing in clear and precise English.
-Proficient in office productivity software like MS Word, Excel, Power Point, other Microsoft Windows software, and Open Office.