Assistant IT Manager

Position Overview:
The Assistant IT Manager will play a dual role as both a technical expert and a managerial leader. This role will be responsible for supporting the IT Manager in overseeing day-to-day IT operations, ensuring network and system reliability, implementing security best practices, and leading projects that align with organizational growth and compliance requirements. The ideal candidate is hands-on with enterprise-grade infrastructure while also capable of managing people, processes, and IT strategy.

Key Responsibilities:

Strategic & Managerial Leadership

• Lead IT projects such as network upgrades, cloud migrations, and o-ice
  expansions.


• Assist in IT strategy, budgeting, vendor management, and procurement.


• Oversee SLA compliance, service desk operations, and IT performance metrics.


• Ensure compliance with SOC 2, NIST 800-171, ISO 27001 security frameworks.


• Develop and enforce IT policies, DR plans, and cybersecurity awareness programs.


• Act as an escalation point for critical IT issues and communicate with executives.


• Mentor and coach IT staff, delegating tasks and ensuring career development.
  

Technical Responsibilities

• Network & Security Management
  
  
  
  • Configure, manage, and troubleshoot Fortinet Firewalls and Unifi Devices
    (FGT, FGW, FortiSwitch, FortiAP, Unifi Devices AP).
  
  
  • Design and maintain redundant network architecture to ensure high
    availability and minimal downtime.
  
  
  • Implement routing protocols and manage VLANs, inter-VLAN routing, and
    segmentation.
  
  
  • Configure and maintain VPN solutions: SSL-VPN, IPsec, and site-to-site
    tunnels.
  
  
  • Ensure proper load balancing, failover, and SLA monitoring in SD-WAN environments.
  
  
  
  


• Infrastructure & Systems Administration
  
  
  
  • Manage on-premise servers (Windows Server, Linux, Active Directory, DHCP,
    DNS, Group Policy).
  
  
  • Oversee virtualization platforms (Hyper-V/).
  
  
  • Maintain cloud infrastructure, including AWS (EC2, VPC and Light Sail) and
    hybrid integrations.
  
  
  • Administer and optimize storage systems (NAS/SAN) and implement backup
    and disaster recovery strategies.
  
  
  
  


• Security & Compliance
  
  
  
  • Implement and enforce security best practices (patching, endpoint security,
    DLP, SIEM).
  
  
  • Ensure compliance with SOC 2, NIST, ISO 27001, and other relevant
    frameworks.
  
  
  • Manage access control, identity management, and MFA enforcement.
  
  
  • Conduct periodic security audits, vulnerability assessments, and penetration test remediation.
  
  
  
  


• IT Service Management
  
  
  
  • Apply ITIL/ITSM best practices in incident, change, and problem
    management.
  
  
  • Oversee ticketing system workflows and improve SLA adherence.
  
  
  • Support implementation and improvement of CMDB and IT asset lifecycle
    management.
  
  
  
  

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.


• 3–5 years of IT experience in networking, systems, and security.


• Hands-on experience with Fortinet firewalls, routing/switching, and VPNs.


• Familiarity with cloud (AWS) and on-prem server environments.


• Knowledge of ITIL/ITSM frameworks and ticketing systems.
  
  

Preferred Certifications:

• CompTIA Security+


• CompTIA Network+


• ITIL v4 Foundation


• Microsoft Certified


• AWS Certified Solutions Associate


• CCNA


• CCNA Security


• Fortinet NSE 4 or higher