Assistant Manager for the CS - Center of Excellence - Taguig

TASQ is urgently looking to hire an assistant manager for the CS - Center of Excellence. The first round of interviews will be held over the phone.

**Position: CS - Center of Excellence Assistant Manager (Taguig)**

**Responsibilities:**

- Developing process definitions or frameworks for coaching, training, reporting, governance, and workforce management.

- Implementing process improvements and creating process frameworks.

**Requirements:**

- At least 5 years of experience in the BPO sector with a focus on customer service.

- Minimum of 4 years of leadership experience managing a customer service team.

- A college degree in any field.

- Willingness to work flexible shifts.

- Must be available to work onsite in BGC Taguig.

- Able to start immediately.

**Benefits:**

- Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on the first day.

- Quarterly performance bonuses.

- Excellent opportunities for career growth and exposure to various accounts.

- Weekends off.