Assistant Manager - Operations

Work Setup: Onsite (Cebu)

Qualifications:

• College graduate
• Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
• Experience in Insurance or Healthcare

Responsibilities:

• Take charge of the process with dedication, swiftly addressing any deviations or challenges and driving continuous improvements to boost overall efficiency and effectiveness.
• Deliver consistent and insightful coaching and feedback, empowering team members with the knowledge and skills they need to elevate their performance and make meaningful contributions to team success.
• Support new hires with comprehensive training and guidance, ensuring they become productive team members quickly, reducing ramp-up time and accelerating their seamless integration.
• Respond to escalations promptly and professionally, resolving client or team concerns effectively to maintain positive and trusting relationships.
• Offer valuable insights and guidance on process enhancements and system improvements, helping team members adopt best practices and streamline their workflows for peak productivity.
• Engage confidently in client interactions at the supervisor level, representing the team with professionalism and addressing client needs or feedback to strengthen partnerships and trust.