Assistant Manager - People Operations

Key Responsibilities
1. People Operations Leadership
•    Lead and oversee People Operations Specialists responsible for employee lifecycle administration.
•    Establish clear operational service standards and monitor compliance with agreed service expectations.
•    Provide day-to-day guidance, coaching, and support to People Operations team members.
•    Build team capability and support succession readiness through continuous development.
•    Monitor operational effectiveness and identify opportunities to strengthen service delivery.
•    Promote accuracy, accountability, consistency, and a high-quality employee experience across People Operations processes. 

2. Employee Lifecycle Administration
Oversee the accurate and timely administration of the following employee lifecycle processes:
•    Onboarding
•    Employee movements
•    Promotions
•    Transfers
•    Offboarding
•    Employee records management
•    HR systems transaction
Ensure that employee lifecycle activities are completed consistently, supported by appropriate documentation, and aligned with applicable policies and operational controls.

 
3. HR Systems and Employee Data
•    Partner with the People Operations team to maintain accurate and complete HRIS data.
•    Ensure the integrity of employee master data across HR systems.
•    Establish appropriate data validation and operational controls for employee information.
•    Support the implementation and optimization of HR technology solutions.
•    Support automation initiatives that improve operational efficiency and employee experience.
•    Develop operational dashboards and reporting frameworks to support business decisions.
•    Ensure employee information is handled in accordance with applicable data privacy requirements. 

4. Process Governance and Continuous Improvement
•    Monitor the effectiveness of People Operations processes and controls.
•    Identify opportunities to simplify, standardize, and improve HR operational processes.
•    Drive automation and process simplification initiatives.
•    Lead operational improvement projects in partnership with People & Culture leadership.
•    Support the development and maintenance of HR procedures, policies, and governance controls.
•    Ensure that process improvements strengthen operational efficiency, data integrity, and employee experience. 

5. Operational Reporting and Insights
•    Develop operational dashboards and reports covering relevant employee lifecycle, workforce, service delivery, and HR operations metrics.
•    Monitor operational performance against established service expectations.
•    Use operational information to identify process gaps and improvement opportunities.
•    Provide data-driven insights that support People & Culture and business decisions.
•    Maintain appropriate controls over the confidentiality, accuracy, and use of employee data. 

6. Policy and Compliance Support
•    Support the development, implementation, and maintenance of HR policies and procedures.
•    Ensure People Operations processes are performed in accordance with established governance controls.
•    Maintain appropriate standards for employee records and HR systems transactions.
•    Support operational reviews involving employee records, systems data, and People Operations processes.
•    Handle sensitive and confidential employee information with discretion. 

7. Stakeholder Management
•    Partner with HR Business Partners, Finance, business leaders, and other stakeholders on People Operations requirements.
•    Coordinate with Corporate People teams and relevant functions on HR operations and employee experience initiatives.
•    Provide operational guidance to stakeholders on employee lifecycle processes and requirements.
•    Build effective working relationships across People & Culture and cross-functional teams.
•    Lead or participate in cross-functional projects related to HR Operations and employee experience.

Qualifications and Experience
•    5-8 years of progressive Human Resources experience, including substantial exposure to People Operations.
•    At least 2-3 years of leadership or supervisory experience managing HR Operations or People Operations team members.
•    Experience in employee lifecycle administration, employee records management, and HR systems transactions.
•    Experience working with HRIS platforms and workforce analytics tools.
•    Demonstrated experience in managing multiple stakeholders and driving operational improvements.
•    Experience within a shared service, professional services, or multinational organization is preferred.
•    Strong understanding of Philippine labor laws and statutory requirements relevant to People Operations. 

Skills and Competencies
•    Strong analytical and data interpretation skills.
•    High attention to detail and commitment to data accuracy.
•    Ability to handle sensitive and confidential employee information with discretion.
•    Effective stakeholder communication skills across HR and cross-functional teams.
•    Strong organization and process management capabilities.
•    Ability to lead, coach, and develop People Operations team members.
•    Continuous improvement and process simplification mindset.
•    Working knowledge of HR systems, employee data governance, and operational reporting. 
Education
•    Bachelor’s degree in Human Resources, Business Administration, or a related field.
•    HR-related certifications are an advantage but are not mandatory.