Assistant Manager - Resource Planning

Company : Tasq Staffing Solutions

Job Type : Full Time

Pasig Metro Manila Philippines

Job Description - Assistant Manager - Resource Planning

Work Setup/Shift: Onsite (Manila)

Start Date: ASAP

Qualifications:

5-7 years of experience in WFM within a BPO, contact center, or similar environment.
Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys, CMS Avaya etc.)
Advanced Excel skills and familiarity with data visualization tools (Power BI, Tableau, etc.) is a plus.
Experience managing a team or mentoring WFM analysts/Leads
Knowledge of forecasting methodologies and workforce modeling techniques.
Exposure to automation tools and RPA in WFM processes.
End to end knowledge of WFM (RTA, Reporting, Scheduling, Planning/Forecasting and Telephony)

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Assistant Manager - Resource Planning

Job Description - Assistant Manager - Resource Planning

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