Assistant Manager - Retail BPO

Position Title: Assistant Manager - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu City

Shift & Rest Days: 24/7 schedule

Educational Qualification: Undergraduate or College Graduate

Work Experience:

• 4 to 6 years of experience as a Team Lead in any voice-based Lines of Business (LOBs), preferably within the retail sector

Key Responsibilities:

• Staff Management: Handle recruitment, training, performance appraisals, scheduling, and resolve employee concerns.
• Customer Relations: Engage with customers, address complaints, and ensure a positive customer experience.
• Operational Support: Assist in inventory management, uphold store standards, ensure safety protocols, and contribute to overall operational efficiency.
• Communication & Coordination: Serve as a link between management and staff by sharing information, implementing procedures, and facilitating effective communication.