Assistant Service Manager - Reservations

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.

Job Summary

The Assistant Reservations Manager monitors the Agents' calls to ensure correct sales tactics are used and quality service is provided. Ensures all sales and reservations are performed with adherence to the policies and procedures of the property. Apply revenue management strategies.

Duties and Responsibilities:

• Have knowledge of entire Reservation Procedure according to International Hotel manual system.
• Handling of correspondences
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department regarding occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Observes and ensures that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up tentative bookings and update reservation status
• Reviews no-show and cancelled reservations and processes charges according to hotels policy
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for always maintaining a Neat and Orderly position.
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Qualifications:

• Experience with sales and in a prior management or leadership position is preferred.
• Excellent written, verbal communication, organization and comprehension skills.
• Show absolute discretion and confidentiality regarding sensitive information
• Minimum four (4) years of experience in Reservation roles
• Two (2) or more years of focus on Customer Service platforms
• Hospitality Industry Experience preferred
• Should be able to independently develop reports,