Assistant Vice President, Operations

Full time

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What you’ll accomplish as an AVP for Operations

This role will consist of oversight and decision responsibility for members of the team. Position is single point of accountability for specific client program(s). Responsible for decisions concerning operational strategies and tactics as well as decisions concerning investments in the program requested by the client or the management team. Builds and forms relationships with Client.

What you’ll do

• Maintain and grow revenue of existing Clients/Programs. Profitability of existing programs, including revenue, margins, billing performance, seat utilization and program turnover.
• Conduct account reviews both internal and external
• Translate company strategies into organizational initiatives/activities
• Staff, motivate and develop management team.
• Responsible for selecting, training, developing, and managing performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization’s policies and applicable legal requirements.
• Guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
• Uphold and adhere to the ISMS policies and guidelines. Ensure that all Information security policies and guidelines are enforced and implemented. Ensure that all direct reports uphold and adhere to these policies and guidelines. To report all violations and gaps observed and institute corrective actions accordingly.

Skills you’ll need to succeed

• Bachelor’s degree in Management or a graduate of any 4 or 5-year course or equivalent 5 years relevant work experience in Operations Management in the Call Center or Financial Services Industry.
• 5 years and above work experience in Operations Management in the Call Center or Financial Services Industry.

Skills you have that will delight us

• Post Graduate Degree /MBA Degree
• Excellent financial analysis and budgetary skills
• Ability to modify and refine service plans and operational practices to meet changing customer requirements or process improvements
• Ability to coach, develop action plans, which maximize performance, and provide effective feedback
• People Management Skills and experience managing multiple portfolios and projects.
• Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions

At Synchrony financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. We are pioneers in the future of financing, dedicated to improving the success of every business and the quality of every life we touch.

At Synchrony financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. We are pioneers in the future of financing, dedicated to improving the success of every business and the quality of every life we touch.

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What can I earn as an Assistant Vice President