Associate Coordinator, Customer Service

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

Basic Information:

Position / Level

Associate Coordinator, Customer Service

Department

Customer Operations

Reporting To

Supervisor, Customer Operations

Primary Function:

Responsible in maintaining SAP accuracy by entering new and updated customer information in customer master and sales order bookings and changes

Competency Level:

Educational Background: Preferably a graduate of any 4 years bachelor’s degree course.

Experience : Fresh graduate are welcome. Working experience and knowledge in SAP system are advantage but not required.

Knowledge, skill and abilities:

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.

Flexible and multi-tasked.

Major Duties & Responsibilities:

1. Processes customer requests forms from Global Customer Ops by encoding data at SAP Hana system such as new order creation and changes.

2. Verifies created customer account data by cohesive reviewing for deficiencies and resolves discrepancies by using standard procedures.

3. Maintains customer confidence and protects operations by keeping information confidential at all times.

4. Ensure that the company’s commitment on environmental management, health and safety is   observed and performed.

5. Commitment to company’s quality objective.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.