Associate Customer Service Officer

Associate Customer Service Officer (Jan 2024)

Opportunity Expired

Directly handles the acceptance of all customer-initiated contacts received by the Inbound Unit through UnionBank’s hotline.

• Consistently meet all the set turnaround times and call handling quality standards to accept all UnionBank Hotline-initiated contacts.
• Conducts all prescribed customer identification checks before processing any customer inquiries, requests, or complaints.
• Adheres to the prescribed policies and guidelines of the business being handled.
• Competent in providing an accurate and appropriate response determined by the Bank's policies and procedures.
• Abide by the given policies and guidelines in processing customer file maintenance requests.
• Extend working hours as the need arises to ensure that the scheduled manning levels are consistently met.
• Participates in all activities of the Contact Center.
• Performs other duties whenever the need arises.

Process Improvements

• Suggests process improvements that will result in more efficient processing to address the unit’s service requirements.

Issue Resolutions

• Resolves issues and concerns regarding his/her daily activities, including customer issues, and escalates to proper authority beyond his/her scope of responsibility.
• Approves reversal, waivers of charges, and other transactions within his/her approving authority.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

country

eligibility

Philippines

Graduate Success Stories

• Graduate stories

I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.

I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.

I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.

I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.

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