Associate, Field Service - Thermal

Responsibilities

• Provide technical support such as repair and troubleshooting, operate and Testing & Commissioning of PACU


• Perform preventive maintenance based on client contract schedule and generate service report.


• Generate and submit comprehensive reports within 48 hours after completion of the service job and provide in depth analysis and report whenever trouble/issues arise.


• Generate additional revenue through add-on sales lead and also assist in identifying opportunities on his area of responsibility.


• Respond efficiently and professionally to customer's 24 hours on call, complaint, inquiry and service needs. Attend to site whenever the situation requires to.


• Check and verify the correctness of equipment installation which includes Electrical specs. /Installation made by contractor/end-user


• Conduct warranty user's training


• basic operational requirement, troubleshooting and Preventive maintenance.


• Check and verify the coverage, terms and condition of the maintenance contract/PO to ensure customer are served according to their needs and satisfaction.


• Driving Skill is necessary with valid driver’s license (at least restriction 2). Can drive manual transmission.


• Read and define basic electrical circuit diagram. With knowledge in system grounding and bonding.


• Knowledgeable in basic communication protocols and monitoring system

Requirement

• B.S. Electrical / Mechanical Engineering Graduate 2-3 years of relevant work experience


• Strong analytical and logical thinking


• Good presentation & communication skills (written / oral)


• Ability to manage multiple service tasks & prioritize effectively Excellent sense of customer service /support Must be willing to do field works nationwide in PH.


• Entry level candidates are encouraged to apply.