Associate III, Sales Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

Order Entry & Management

• Process customer orders efficiently and accurately.

• Verify product availability, pricing, and delivery timelines.

• Review and validate order details to ensure compliance with company policies.

Sales Support

• Provide administrative support to inside sales representatives.

• Coordinate with sales management and customer service to handle order changes and escalations.

• Prepare product and license quotes for pre-sales customers.

Account Monitoring

• Track overall account activity for assigned customer groups.

• Generate reports on market conditions, sales performance, and team metrics.

Collaboration & Communication

• Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).

• Communicate order status and updates to stakeholders.

• Handle routine issues and escalate complex ones when needed.

Qualifications:

• College graduate of course; if High School Diploma, should have at least 3 years functional experience.

• With at least 2 years BPO experience (any LOB)

• Background in supply chain or IT distribution industry is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU time zone) and 10 days RTO/monthly

#LI-Hybrid