Associate Manager, Project Management and Transformation

Location: Eastwood, Quezon City

Work Setup: Hybrid must be flexible 4 days onsite; Day shift, requires flexibility with different timezones

Requirements:

• Bachelors degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Responsibilities:

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.