Associate Systems Engineer – Microsoft Cloud

Key Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
  
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
  
• Work with peers, presales and sales to identify opportunities for Data # 3 to offer additional value to customers.
  
• Assess and evaluate risk and understand the implications of new technologies.
  

General Responsibilities

General responsibilities are the typical day-to-day tasks for the role.

• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
  
• Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
  
• Proven experience in the provision of technical services to clients.
  
• Ability to apply technology to contribute to the overall goals of the organisation.
  
• Integrity in dealing with personnel, customer and supplier issues.
  
• Demonstrated work history of ethical business practice.
  
• Demonstrated experience in dealing with customers at all organisational levels.
  

Requirements

Key Experience, Skills & Abilities

Experience

• Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
  
• Familiar with Microsoft Premier Support escalations.
  
• Microsoft Cloud Products support experiences desired – M365, Azure.
  
• Good Customer Services Experiences.
  

Qualifications

• Relevant tertiary education highly desirable (degree in IT discipline preferred).
  

Certifications

• Relevant Microsoft Cloud products certifications highly desirable.