Associate Professional, Customer Support (Voice | Onboarding)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised. Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

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