Associate Project Manager

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Job Summary Purpose:

We are seeking an experienced and knowledgeable Project Manager who will obtain revenue by processing invoices, resolving missed payments, updating financial records, and effectively managing the projects.

Responsibilities:

• Identifying billing contact information for Client accounts
• Contacting Clients regarding pre-pay and past due invoices
• Educating Clients regarding payment policies and related information
• Providing responses to Clients regarding invoicing questions via Salesforce CRM platform
• Generation and analysis of internal account status reporting
• Perform other duties as directed

Requirements:

• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience as a Customer Service Representative or similar customer-facing role.
• Excellent verbal and written English skills
• Minimum of 2 years prior experience working in accounting / customer service
• Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.
• Experience with facilitation, collaboration, negotiation and presenting
• Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change or unpredictability

What's in it for you?

• HMO Medical Insurance
• Paid Vacation and Sick leave
• 13th-Month Pay
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.