Associate Quality Manager- Cebu City

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

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Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to reengineer processes
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client 
engagements
Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement 
Improvements
Will be leading for both Retail & Technical Clients across multiple locations in Philippines
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to 
manage process performance for sustainability and continuous improvement
Ensuring Internal and External Quality metrics are being met
Problem solving and developing innovative solution
Assisting Special Projects and performing other duties as assigned
Driving ROI / Value Added approach

 

Requirements

Minimum experience of 4 years in Quality
Total experience of 4 to 6 years with minimum 2 years in supervisory role
Candidate should be a Graduate (10+2+3) as applicable in Philippines
Strong engagement, communication, presentation and inter-personal skills
Should have good documentation skills –Word, Excel, Power Point & Visio 
Knowledge of Lean / Six Sigma will be an added advantage

Your application will include the following questions:

How many years' experience do you have in the BPO industry?

How many years' experience do you have as a Quality Manager?

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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