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Associate Services Technician

icon building Company : Insight
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Associate Services Technician

 

Requisition Number: 103628 

Service Technician Associate

Location: This is a hybrid opportunity. Our office is located at 10th and 11th Floor, Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
 

Insight at a Glance

  • 14,000+ engaged teammates globally
  • Top 5 Great Place to Work 2025
  • #20 on Fortune’s World’s Best Workplaces™ list
  • $9.2B in revenue
  • 35+ industry and partner awards received in the past year
  • $1.4M+ charitable contributions in 2023 globally
Now is the time to bring your technical expertise to Insight. We are not just a tech company — we are a people-first company. By unlocking the power of people and technology, we accelerate transformation and help organizations achieve extraordinary results.
 

What You’ll Do at Insight

As a Service Technician Associate, you will be part of a 24x7 IT support team responsible for delivering break/fix support for clients’ managed appliances. In this role, you will:
  • Perform triage and ticket analysis to assess and categorize issues.
  • Conduct remote troubleshooting and drive cases to resolution using technical expertise, SOPs, and tools within agreed SLAs.
  • Escalate incidents to higher-tier support and collaborate closely with Engineers to identify and implement effective solutions.
  • Respond to phone, chat, and self-service inquiries related to system, network, VPN, and application concerns.
  • Contribute to process improvements and proper utilization of support tools and systems.
  • Perform other tasks or duties as assigned.
  • Report directly to the Operations/Shift Team Lead.

What You’ll Need to Join Insight

  • Bachelor’s degree in IT, Computer Engineering, or related fields from a four-year university.
  • 1–2 years of experience in a NOC or equivalent environment supporting IT infrastructure (servers, networks, databases, storage).
  • Remote troubleshooting experience required.

What you can expect 


We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:  

  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. 

  • Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents 

  • Training and Development 

  • Group Life Insurance 

 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.  

 

Join us today, your ambITious journey starts here.  

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

 

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. 
 
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! 

 

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 

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