Associate Support Analyst

Associate support analyst is responsible for seamless functioning of technology and applications for the benefit of internal and external users. Provides great customer service experience to assist with troubleshooting hardware, software and peripheral issues. Resolves technical issues and record transactions via ticketing system

Opportunity details

Opportunity Type

Graduate Job

Applications Close

18 Mar 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Creative Arts (all other)

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

E

Biomedical Engineering

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Engineering & Mathematics (all other)

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Geotechnical Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

Humanities (all other)

International Studies

Liberal Arts

Philosophy

Social Science (all other)

Theology & Comparative Religion

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Design & User Experience

Programming & Software Engineering

Video Game Development

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medical & Health Sciences (all other)

Medical Technology

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

• Responsible for seamless functioning of technology and applications for the benefit of internal and external users
• Provides great customer service experience to assist with troubleshooting hardware, software and peripheral issues
• Resolves technical issues and record transactions via ticketing system
• Develops and maintains checklists for common technical issues
• Performs user administration duties
• Provides frontline support for hardware, software and peripherals and resolving service tickets in a timely manner, escalates complex issues to software and platform technical analysts where appropriate
• Platform: Focuses on supporting platform to enable software development
• Infrastructure: Focuses on supporting infrastructure to support platform
• Software: Focuses on supporting software to enable application development
• Investigates and resolves simple issues with applications and hardware
• Assists with standard maintenance
• Some positive impact to specific organizational entitles
• Works together in a small team with a common purpose, follows rules from team members

Job Requirements:

• Microsoft Office 2007 to 2013, O365
• Windows 7, Windows 8, Windows 10, XP and Vista
• Windows Server 2003 and 2008 and 2012
• ServiceNow ticketing system
• Remote Desktop support
• Advanced printer/peripheral device troubleshooting
• Remote support for handheld smartphones and tablets
• Needs class room training
• Needs mentoring from competent colleagues
• Needs recipes for tasks
• Is pointed in the direction of relevant trainings by his or her colleagues
• Most interpersonal skills meet requirements
• Moderate working knowledge of key aspects of role
• Staying abreast of developments in your own technical discipline
• Most straightforward tasks completed to acceptable standard, requires some iteration
• Requires guidance to link each step
• Understands the informal structure
• Constantly learns from both success and failure
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Proactively identifies opportunities for improvement in processes and workflows
• Monitors areas of persistent difficulty and creates materials to efficiently deal with them

Work rights

The opportunity is available to applicants in any of the following categories.