AU Customer Technical Support (Onsite) | ZR_873_JOB

• Build strong relationships with users and key decision-makers.
  
• Own customer satisfaction and ensure they see real value from the platform.
  
• Dive into platform usage data to find underutilized accounts—and help fix that.
  
• Lead meetings, gather feedback, resolve issues, and recommend improvements.
  
• Support the service desk: triage tickets, escalate when needed, and keep clients in the loop.
  
• Contribute to platform enhancements, bug testing, and client communication.
  

Requirements

• A strong communicator—written and verbal—with real empathy.
  
• Naturally curious, organized, and solution-focused.
  
• Comfortable using tools like Zendesk, Zoom, and Microsoft Teams.
  
• Able to balance autonomy with cross-team collaboration.
  
• You’re passionate about improving client outcomes, not just closing tickets.
  

• 2+ years in customer success, SaaS support, or account management.
  
• You’ve worked with clients of all shapes and sizes, solving problems and building trust.
  
• You’re comfortable interpreting data to drive engagement.
  
• Bonus if you’ve worked on implementation transitions or platform training.
  

• Flexible, open, and driven by real outcomes.
  
• Constructive feedback and collaboration are the norm.
  
• You value learning, growth, and helping people succeed.
  

• Troubleshoot and delight your clients in the same conversation.
  
• Guide users from “confused” to “confident” with tailored platform support.
  
• Spot gaps in platform usage and recommend smart solutions.
  

• Customer satisfaction and retention.
  
• Resolution time and quality.
  
• Client adoption and engagement metrics.
  

• Based onsite at our Eastwood, QC office.
  
• Monday to Friday ; Day-Shift.
  

Benefits