AU Support Engineer (Onsite) | ZR_792_JOB

Job Overview

• Work Onsite Set-Up (Eastwood, Quezon City) 
  
• Fixed Morning Schedule
  
• Fixed Weekends Off
  

We are currently seeking a proactive and detail-oriented AU Support Engineer to join our onsite team. In this role, you’ll play a critical part in ensuring the smooth functioning of our TAShelix application by working closely with development, QA, and product teams to troubleshoot, resolve issues, and support deployments. This is an exciting opportunity to be part of a dynamic environment where your problem-solving skills, technical knowledge, and communication abilities will directly contribute to enhancing user experience and system performance.

• Collaborating with Test Engineers, Developers, and Documentation Publishers to identify, document, and resolve software issues in QA and production environments.
  
• Troubleshooting application behavior and assisting in root cause analysis.
  
• Providing technical support for the TAShelix application, escalating issues when necessary.
  
• Participating in sprint planning and daily stand-ups to stay in sync with product development cycles.
  
• Maintaining and improving internal support documentation, diagnostics tools, and knowledge bases.
  
• Assisting in the configuration, deployment, and validation of application updates and patches.
  
• Monitoring application performance and system logs to proactively address recurring issues.
  
• Supporting client onboarding, integrations, and data migrations in coordination with the product team.
  

Requirements

• Minimum 2 years of relevant experience working in the IT industry.
  
• Experience working for an Australian
  Client/Business is required.
  
• Proven experience in a support engineering or technical support role.
  
• Strong troubleshooting and problem-solving skills with attention to detail.
  
• Excellent communication skills, both written and verbal.
  
• Ability to explain technical issues clearly to both technical and non-technical stakeholders.
  
• Experience working in collaborative, cross-functional teams.
  
• Familiarity with software deployment processes and monitoring tools.
  
• Comfortable participating in agile development processes, including sprint planning and stand-ups.
  

• Experience supporting or working with enterprise software applications.
  
• Understanding of QA/testing workflows and collaboration with development teams.
  
• Experience with internal documentation tools and maintaining support knowledge bases.
  
• Exposure to client onboarding processes, system integrations, and data migrations.
  

Benefits

• Company-provided
  equipment
  
• Secondary
  Wi-Fi Modem
  
• 21 Leave
  Credits
  
• 100%
  conversion of UNUSED leave credits
  
• HMO on
  Day 1
  
• 13th
  Month Pay
  
• Grab
  Voucher every month
  
• Birthday
  Gift
  
• Loyalty
  Gift
  
• Christmas
  Gift
  
• Work-Life
  Balance
  
• Active
  employee engagements physically such as Christmas Party & Team Building,
  and virtual events such as town-hall with prizes.