AV Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Audio Visual Technician serves as the primary IT support contact, guiding internal users on effective technology use and providing assistance through in-person support, chat, email, and video calls.

WHAT YOU WILL DO:

• First line service support and coordinating with end user to set-up and operate the operations of Audio -Visual Systems


• System, Sounds System and Integrated Control Systems


• To ensure that the system is performing in accordance with company's requirements


• Ensure that A/V Equipment in all Critical Rooms is ready for use on daily basis


• Ensure all Rooms' Equipped with A/V Equipment are ready for use


• Attend to all Meeting Room A/V issues, fix, checks and respond to users' request for assistance


• Set up A/V equipment in accordance with requirements for meetings and events (upon request)


• Provide support for important meetings, online meetings, video conferences and teleconferences


• Provide suggestion and best practices to users to have optimum usage on the A/V System


• Provide Level 1 and 2 support for diagnostic and trouble-shoot Audio Visual fault


• Ensure all incidents are logged into incident management system (Such system to be provided by Client)


• Maintain and keep A/V equipment inventory


• Provide daily report/weekly report and incident report related to AV issues

WHAT YOU NEED TO SUCCEED:

• 2+ years of experience as an AV Support role


• Be empathetic, humble, and possess a strong focus on customer service


• Possess outstanding interpersonal and communication skills


• Strong knowledge of Windows OS platforms


• Ability to work individually and within a team


• Strong organizational and managerial skills and detail-oriented work ethic


• Flexibility to work outside of standard work hours to accommodate special projects
  

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.