Azure Engineer (Night Shift)

Requisition Number: 95008 

BASIC FUNCTION

Position Overview

Azure Engineers are responsible for collaboratively and reactively solving the most challenging customer problems, providing advisory/architecture guidance and assisting other teammates as needed. You will be part of a team whose primary responsibility is to provide outstanding technical support experience to our customers in a enterprise scale, fast-moving environment. From problem identification to full resolution, you will own and manage the customer experience. You will collaborate with others subject matter experts and OEMs to fulfil Insight’s managed service delivery requirements and accomplish objectives as defined.

What you’ll do at Insight

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases
• Respond to all Customer requests in a timely and professional manner
• Troubleshoot and resolve Azure functional, operational, performance, and connectivity issues
• Analyzes and gathers relevant information that might assist resolution of the issue
• Conducts research on complex cases and acting as an Azure subject matter expert
• Escalate and collaborate with vendors
• Maintains communication and cooperation with the team
• Contributes to knowledge management initiatives

What you’ll need to join Insight

• Bachelor’s degree in computer studies or related field, or equivalent experience required
• At least 3 years of Azure support experience
• Microsoft Certified AZ-104; AZ-305 strongly preferred
• Must have a minimum of 5 years of experience client handling, ticket management, remote troubleshooting, and other related managed services experience
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully prioritize and manage multiple tasks simultaneously
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles
• Familiarity with ITSM concepts and experience with ticketing system

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.