Back-Office Associate | Timekeeping

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Timecard Management:

• Download timecard reports from the designated portal multiple times daily for at least 11 facilities.
• Ensure the accuracy and completeness of daily punches.

Collaboration and Issue Resolution:

• Follow up with the Operations team via calls and email to ensure the completeness of daily punches.
• Coordinate with the Operations team to correct punches as required.
• Investigate and address variances in budgeted hours with input and explanations from the Operations team.

Template Setup and Maintenance:

• Set up timecard and key factor templates as needed.

Team Collaboration:

• Provide support to cover daily tasks for team members during absences.

Reporting:

• Generate ad hoc reports as requested to support business needs.

• At least 6 months of BPO experience in any account
• Reporting experience is a PLUS!
• Proficiency in Microsoft Excel: pivot table, knowledgeable in setting up formula using SUMIF/ SUMIFS, V-LOOK UP, X-LOOK UP, IF/ IFS
• Capable of doing multiple task at the same time. 
• Good verbal & written English skills
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives