Back-Office CSR (Admin/Payroll) | With 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Set up and maintain OneDrive folders and organized file structures for new clients
• Create, update, and manage client and staff profiles in Central Reach
• Coordinate and manage scheduling changes for Registered Behavior Technicians (RBTs) and Board Certified Behavior Analysts (BCBAs)
• Perform basic payroll support tasks, including PTO tracking and updates within payroll software
• Assist with general administrative duties and provide operational support as needed

• At least 6 months BPO experience (Back-Office)
• Payroll/Admin experience is a PLUS
• Central Reach software experience is an Advantage
• Strong organizational and multitasking skills.
• Good verbal and written English skills
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Discretion and integrity when handling confidential information.
• Wiling to work onsite in Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives