Backoffice Warranty Administrator

Department: Accounting - Warranty

Reports To: Operations Lead/Operations Manager

Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

Position Summary:

As a Warranty Administrator at Pinnacle Intelligence, you will play a critical role in ensuring warranty claims are processed accurately, efficiently, and in alignment with manufacturer guidelines. You'll be the bridge between service teams, manufacturers, and customers driving operational excellence and embodying our commitment to Accelerate with Precision. This role demands a proactive mindset, attention to detail, and a passion for delivering service with Integrity & Respect.

Key Responsibilities:

• Process and submit warranty claims to manufacturers and vendors with speed and accuracy, ensuring compliance with all required documentation.
• Review repair orders and service documentation to validate warranty eligibility and ensure proper coding.
• Communicate with service advisors and technicians to clarify claim details and resolve discrepancies.
• Track and follow up on claim approvals, denials, and payments, maintaining organized records and reporting trends.
• Collaborate with parts and service departments to ensure warranty parts are returned and documented per policy.
• Stay current with manufacturer warranty policies and updates, ensuring Pinnacle's operations remain aligned and agile.
• Identify process improvements that enhance claim turnaround and reduce rejections, demonstrating our drive to Shift into High Gear.
• Uphold ethical standards in all warranty-related interactions, fostering trust and transparency across teams.

Skills & Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, or any related relevant course.
• Proven experience in warranty administration, preferably in automotive retail or BPO support for automotive clients.
• Strong understanding of manufacturer warranty processes and documentation requirements.
• Excellent organizational and time management skills; ability to Accelerate with Precision under tight deadlines.
• Proficient in warranty management systems and dealership software (e.g., PICA, DMS platforms).
• Exceptional communication skills and a collaborative spirit that Steers with Integrity & Respect.
• Detail-oriented with a proactive approach to problem-solving and process optimization.
• High level of accountability and commitment to delivering quality work.
• Amenability: Willing to work full onsite in Alabang, Muntinlupa. Available for a fixed weekday morning shift from 3:00 AM to 12:00 PM, with weekends off (Saturday afternoon - Monday Midnight).

Why Join Pinnacle Intelligence?

At Pinnacle, we don't just fill roleswe build careers. You'll be part of a team that values innovation, precision, and integrity. Whether you're streamlining operations or solving complex challenges, you'll be empowered to Shift into High Gear and make a meaningful impact. Join us and drive your career forward with purpose.