Bacolod |Customer Service Representative

Bacolod |Customer Service Representative (Rolling Intake)

Opportunity Expired

Be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience.

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative in Bacolod City , you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office atLevel 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.   

What You’ll be Doing  

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer's experience being just average or an exceptional one. 

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative in Bacolod City , you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10 am- 3 pm. You may visit the TTEC Bacolod office atLevel 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.   

What You’ll be Doing  

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer's experience being just average or an exceptional one. 

During a Typical Day, You’ll  

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role  

• Open to newbies or with customer service experience
• Completed at least Senior High School or 2nd year in college
• Comfortable with decision-making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer savvy
• Must be within 50 KM radius of the TTEC Bacolod site

What You Can Expect  

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Monthly performance-based incentives of up to Php 50,000 monthly*  

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.