BDC Service Representative - Drive Customer Experience Forward

Who are we seeking?

Become a valuable member of our team as a BDC Service Representative and make a significant impact on customer satisfaction and loyalty. If you have 1–2 years of experience in BDC or customer service, you'll be instrumental in scheduling appointments, responding to inquiries, and enhancing retention within the automotive sector.

About Us

We are hiring on behalf of our client, a leading provider of AI-powered digital solutions in the automotive retail industry. The company is transforming how dealerships connect with customers by delivering scalable, sustainable, and data-driven innovations.

What Will You Be Doing?

As a BDC Service Representative, you will be pivotal in ensuring a smooth service appointment experience and providing exceptional customer support. Your role will encompass the following:

• Managing inbound and outbound calls, emails, and chats to arrange service appointments and follow-ups.
• Initiating proactive outreach for service reminders, recalls, and recovering missed appointments.
• Delivering precise information regarding vehicle maintenance, warranties, pricing estimates, and recall notifications.
• Performing post-service follow-ups to guarantee customer satisfaction and loyalty.
• Recording interactions in CRM and scheduling systems, ensuring that all records are thorough and current.
• Working closely with dealership service advisors and fellow BDC teams to facilitate efficient service operations.
• Achieving objectives for call volumes, appointment conversions, and customer satisfaction ratings.
  

Hard skills

• Experience with CRM and scheduling systems
• Ability to handle high call volumes in a fast-paced environment
• Strong understanding of customer service practices
• Basic knowledge of automotive services and terminology (preferred)

Soft Skills

• Excellent verbal and written communication skills
• Strong customer service orientation with empathy and patience
• Problem-solving and active listening
• Highly organized with strong time-management skills
• Results-driven with the ability to meet targets

Experience

• 1–2 years in BDC, call center, customer service, or automotive service roles
• Automotive industry experience is a plus

Language

• Fluent in English (verbal and written)

What’s in store for you?

• Career development opportunities in automotive services and BDC operations

Remuneration

• Competitive Base Salary
• Paid leaves and allowances

Benefits

• HMO coverage and government-mandated benefits
• On-site role in Alabang, Muntinlupa City