Bilingual Virtual Medical Receptionist for an Optometry Practice (Fully remote)

We are seeking a Virtual Medical Receptionist to join our eyecare practice. Previous experience in the eyecare industry isn't required. Fluency in English and Korean is essential. As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction. Your primary objective will be to ensure patient comfort and provide them with accurate information. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties within our optical practice.

Job duties and responsibilities 

• Professionally handle all incoming calls, schedule appointments, and appropriately redirect or take messages.
• Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.
• Gather necessary information from patients and medical insurance providers.
• Verify medical insurance benefits and efficiently submit insurance claims.
• Manage outgoing mail and perform administrative tasks such as checking, sorting, and forwarding emails.
• Place orders for supplies as required.
• Maintain accurate and updated records and files.
• Provide general administrative support to the practice.

Job requirements and qualifications

• Experience working in the eyecare industry
• Fluency in both English and Korean
• Preferred experience and knowledge in medical insurance verification and claim submission
• Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)
• High School diploma
• Additional qualifications will be a plus

Soft Skills

• Demonstrated critical thinking and problem-solving abilities
• Strong team player
• Excellent time-management skills
• Exceptional interpersonal and communication skills
• Customer-centric approach
• Ability to multitask effectively
• Reliable and punctual

Other Requirements

• Reliable high-speed fibre internet connection (Between 50 - 100 Mbps minimum)
• Personal laptop or desktop computer
• Adequate backup power supply for potential outages
• Good quality headset with a built-in microphone
• Working hours aligned with the practice's operational hours

Please complete the application in English and upload a resume in English.