Billing Analyst

You are responsible for collections across certain entities. This position will report to the Collections Supervisor/Manager.

• Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system

• Keep over 90-day debt at a low and manageable level by applying the escalation process

• Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors

• Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources

• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.

• Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required

• Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained

• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner

• Highlight any contractual terms which are unable to be supported automatically by the billing system

• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues

• Suggest areas for alignment and process improvement

• Support and participate in Collections initiatives as required

• • Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors. 

  • Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy. 

  • Work with and communicate effectively with peers across multiple departments

  • Gather required information for monthly/quarterly/yearly audits

  • Help with training initiatives for new regions coming online to the Oracle platform

  • Actively review processes and look for ways to streamline and/or automate