BILLING AND COLLECTION LEAD (US ACCOUNTS)

We’re Hiring! BILLING & COLLECTION LEAD (US ACCOUNTS)

(US ACCOUNT/ NIGHT SHIFT/ WORK ONSITE/FULL TIME)

We are looking for a Billing and Collection Lead with experience handling US client accounts. This role involves managing invoicing, collections, dispute resolution and supporting client retention efforts.

KEY RESPONSIBILITIES

• Generate and send accurate invoices to US based clients using billing software (Quickbooks, GHL, Xero, Zoho Books)

• Monitor and manage accounts receivable (AR) including aging reports, outstanding balances and overdue accounts

• Perform collections follow-up via email and phone to recover unpaid invoices and reduce DSO(Days Sales Outstanding)

• Investigate and resolve billing discrepancies payment disputes and client issues in a professional and timely manner

• Maintain detailed and accurate client payment history, AR logs and reconciliation reports Excel or Google Sheets

• Collaborate with internal teams (Sales, Customer Support, Marketing, and Finance) to execute client retention strategies and support account recovery

• Utilize CRM tools like GoHighLevel(GHL) to manage workflows, automate reminders and track communication with clients.

• Prepare and deliver weekly and monthly AR report including collection status, billing performance and at- risks accounts

MUST HAVES:

• Minimum 2 years of experience in Billing, Collections or Accounts Receivable(AR)

• Proven experience in handling US- based client accounts, including invoicing, payment follow-up and dispute resolution

• Strong skills in collections negotiation, client communication and customer retention strategies

• Proficient in billing and AR software such as Quickbooks, Xero, Zoho Books or similar accounting tools

• Experience using CRM systems especially GoHighLevel(GHL), for billing automation and client workflows (preferred)

• Advanced skills in Microsoft Excel or Google Sheets

• Excellent verbal and written ENGLISHcommunication skills for handling US client interactions.

• High attention to detail, time management and ability to work independently in a fast-paced environment.

COMPENSATION PACKAGE

• Competitive starting salary of 25,000 to 38,000 per month (based on experience and qualifications)

• Monthly performance bonus based on billing and collection KPI’s

• Monthly attendance bonus for perfect attendance and schedule adherence

• Quarterly performance incentives for top performers

• 13th Month and Government - mandated benefits (SSS, Philhealth, Pag-IBIG)

• Work with a supportive, high-performance team serving US- based clients.

• Career growth opportunities in a stable and expanding tech company