Billing and Collection Officer (Australian Client - Healthcare)

About Brainbox

Brainbox is different from every other BPO.  It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.  Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for a Billing and Collection Officer who will play a critical role in ensuring the financial health of the clinic by managing billing processes, following up on delinquent accounts, and liaising with Medicare and other entities for claims and payments. This role is ideal for someone with experience in healthcare customer support, billing, collections, and accounts management.

Qualifications and Experience

• Bachelor's Degree in Pharmacy, Nursing or any relevant degree in the medical field
  


• Up to 3 years of experience in a medical-related background


• Experience in healthcare billing and collections, virtual assistant preferably in an Australian or similar healthcare setting


• High degree of experience conducting both inbound and outbound calls


• Has a high degree of experience in dealing directly with patients


• Knowledge of Medicare billing, insurance claims, and related processes


• Strong understanding of financial principles, including accounts receivable and collections

Attributes

• Experience in roles requiring a personable, sensitive, and genuine approach to patient relations


• Has a strong understanding and grasp of medical terminology and translating these to the uninitiated


• Previous experience in practice administration will be highly regarded


• Skilled in customer service and health care management


• Strong attention to detail and accuracy in handling financial data.


• Excellent organisational and time management skills.
  

Duties and Responsibilities

• Confirm patients' insurance eligibility


• Respond to incoming calls from patients and practitioners.


• Generate, review, and send invoices for healthcare services.


• Email management


• Resolve billing discrepancies and ensure adherence to billing regulations.


• Handle email inquiries, requests, rescheduling, and appointment scheduling.


• Monitor and follow up on unpaid invoices and delinquent accounts.


• Address unprocessed Medicare issues, such as rebates and claims.


• Communicate with patients and responsible parties professionally to resolve outstanding payments.
  


• Manage the submission, follow-up, and reconciliation of Medicare and insurance claims.
  


• Prepare weekly and monthly financial reports for management.


• Maintain accurate financial records and provide report as needed


• Answer incoming calls from patients and medical practitioners


• Act as an information resource and ambassador to patients, the public, and all other stakeholder
  

Software

• Zendesk


• Halaxy


• Jotform

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Work location: Angeles City, Pampanga

Shift: 6:30 am - 3:00 pm