Billing & Collection Specialist (Hybrid)

 Principal Duties & Responsibilities

The purpose of this role is to own the Billing and Collection function of the Group, which encompasses spearheading order-to-cash processes,  ensuring completeness and accuracy of revenue line items, timely collection of accounts, and proper management of external stakeholders (e.g., partner brands, outsourced services). The role's geographical scope will start in the Philippines and gradually expand to the rest of APAC.

You are expected to grow within the function and be developed to become a Manager through the guidance of the Finance Operations Head. You will report to the Finance Operations Head, champion the order-to-cash process, and establish and maintain proper controls in billing and collection, inflow forecasting, and customer-related accreditations. This person should be confident with technology and will use it to its full potential, knowing that repetitive tasks can be automated and internal and external systems can be integrated.

The ideal candidate understands the intricacies of finance and accounting and is comfortable working with numbers. This person will work closely with the Finance Operations Head and occasionally with the FP&A Head and Accounting Head, advising them on different solutions, best practices, and relevant accounting and financial data. 

Job responsibilities:

• Spearhead billing to clients and their supporting documents and recording revenue accruals in the accounting system -- ensuring completeness and accuracy in recording company revenue streams.
• Ensure that SOPs for order-to-cash, client, and receivable management are complied with and managed properly.
• Issue receipts and invoices and update the accounts receivable database with new accounts or missed payments.
• Ensure all clients remain informed on their outstanding debts and deadlines.
• Manage cash reconciliation and risk management from 3rd party logistics providers (e.g., NinjaVan, XDE, Entrego), marketplaces, and payment gateways.
• Monitor and maintain the firm’s days sales outstanding at a low level. Identify problematic accounts and propose collection strategies.
• Work closely with the Finance Operation Head in preparing reports on working capital management, planning, and forecasting of the firm’s cash inflows.
• Manage relationships with clients, brands, and third parties if applicable.
• Perform ad-hoc requests from clients, assist them with their finance queries, and provide relevant recommendations. 
• Provide timely review, feedback, escalation, and recommendations within the Finance Team.
• Work closely with the Accounting Head to ensure proper recording and accrual of revenue and variable expenses.

Key qualifications:

• Bachelor’s degree, preferably in Finance or Accounting.
• 3-5 years of combined experience in billing and collections, financial assurance, and/or settlement and reconciliation.
• CPA and/or CMA certification are a plus.
• Proficient in Microsoft Office and ability to quickly adapt to new software and tools
• Experience with Oracle Netsuite is desired but not required
• Proactive and problem-solving attitude
• Analytical, data-driven mindset
• High interpersonal skills with problem-solving