Billing and Collection Specialist - Philippines

Welcome to Chargeflow

Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For - The Dream Maker

We are seeking a meticulous and detail-oriented Billing and Collection Specialist to join our team. In this role, you will be responsible for managing various aspects of billing operations, ensuring accuracy, compliance, and efficiency. You will own the incomes of the company and be in charge of all the treasure here. You will collaborate closely with finance, sales, and customer success to address customer inquiries, reconcile accounts, resolve issues and optimize revenue processes and ensure high customer satisfaction.

Your Arena

• Generate, and distribute customer invoices, ensuring accurate pricing, billing terms, and contract compliance to minimize outstanding balances and reduce bad debt.
• Manage accounts receivable and cash reconciliation to ensure accurate financial reporting.
• Monitor and track accounts receivable balances and collections, taking proactive measures to address outstanding payments.
• Conduct phone calls to clients or ex-clients with outstanding balances to facilitate collections.
• Perform bad debt risk assessment and manage long-term outstanding invoices.
• Generate regular reports on billing and collection performance, key metrics, and trends for management review.
• Conduct analysis to identify opportunities for process improvements, revenue optimization, and cost reduction.
• Perform periodic reviews and reconciliations to ensure accuracy and completeness of revenue recognition
• Develop strong relationships with key customers, understanding their billing requirements, and proactively addressing their needs.
• Support global cash flow forecast processes on a weekly and month-end basis.

What It Takes

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; MBA – advantage
• Excellent communication and interpersonal skills - A MUST!
• Excellent English - A MUST!
• At least 5 years of hands-on experience in collection, billing operations or related fields - A must.
• Proficiency with billing processes, billing software and CRM systems (e.g Stripe, Shopify, Hubspot), collections strategies, and accounting principles.
• Strong analytical skills with the ability to extract actionable insights from data.
• Proven experience within the fintech and payment processing industry.
• Ability to thrive in a fast-paced and dynamic work environment, detailed oriented with a strong sense of accountability and adaptability.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.