Billing & Collections Analyst

Job Expectations:

• Position Type: Experienced - Junior/Mid
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Hybrid (2-3x onsite/week) - Ortigas, Pasig
• Work Schedule: Weekdays; Night Shift (US)
• Headcount Needed: 4 FTEs
• Industry: Business Process & Services (BPO)

About the Job:

We are looking for a Billing & Collections Analyst to join our client's team and support billing, collections, cash application, and reporting activities across insurance operations. In this role, you will review policy and premium data, support invoicing and collection activities, apply and reconcile cash receipts, perform billing and reconciliation quality checks, and investigate billing discrepancies. You will also coordinate with brokers, underwriters, finance, and onshore teams to resolve queries and support process improvement initiatives.

Key Responsibilities:

• Support invoicing, collections, cash application, and reporting activities.
• Review policy, binder, slip, customer, and premium data to ensure billing accuracy.
• Monitor premium receivables and support timely collection activities.
• Apply and reconcile cash receipts against invoices and premium balances.
• Perform billing, cash application, and reconciliation quality checks.
• Prepare and maintain periodic accounts receivable (AR), collections, and cash application reports.
• Investigate billing discrepancies and unapplied or incorrect cash transactions.
• Coordinate with brokers, underwriters, Bound, Finance, and onshore teams to resolve billing queries and issues.
• Maintain accurate billing, collections, and reconciliation records.
• Support process training, ad-hoc projects, tool development, and process improvement initiatives.

Qualifications:

• Bachelor's degree in Commerce, Insurance, Finance, or a related field.
• 1+ year of experience in Insurance, Accounts Receivable, Billing, Collections, or Finance.
• Basic to intermediate understanding of the US P&C insurance lifecycle.
• Knowledge of invoicing, premium receivables, collections, cash application, and reconciliation.
• Ability to interpret binders, slips, policy terms, premiums, and customer data.
• Basic to intermediate MS Excel skills, including VLOOKUP/XLOOKUP, PivotTables, filtering, and data validation.
• Strong attention to detail with the ability to perform data checks and reconciliations.
• Good written and verbal communication skills for working with brokers, underwriters, finance, and onshore teams.
• Can start immediately, if possible.

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