Billing & Pricing Operations Analyst

Professional - Billing & Pricing Operations Analyst 

Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations. 

Key Responsibilities 

• Operations Management: 

• Manage billing, pricing, and reconciliations with high accuracy and compliance. 

• Analyze vendor pricing, contracts, and financial data to resolve discrepancies. 

• Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations. 

• Own high-priority and complex vendor/reseller issues and drive resolution. 

• Maintain data integrity across systems, regions, and stakeholders. 

• Support pricing decisions, validations, and approvals. 

• Reporting & Analytics: 

• Generate scheduled and ad-hoc reports across multiple regions. 

• Leverage advanced Excel, reporting tools, and automation for data analysis. 

• Build dashboards, templates, and reporting solutions. 

• Analysis of large datasets and provide data comprehension  

• Translate business requirements into actionable insights and reporting outputs. 

• Process Improvement: 

• Identify operational risks, inefficiencies, and improvement opportunities. 

• Drive automation and continuous improvement initiatives. 

• Participate in cross-functional projects to improve productivity and service quality. 

• Escalation & Issue Management: 

• Investigate and resolve escalated issues through detailed analysis. 

• Collaborate with global teams to ensure timely resolution of business-impacting issues. 

• Subject Matter Expertise: 

• Maintain process documentation and ensure adherence to SOPs. 

• Provide guidance, training, and onboarding support to team members. 

• Act as a key point of contact for process-related queries. 

Required Qualifications 

• Bachelor’s degree in Finance, Business, Analytics, or related field. 

• 3–5+ years of experience in billing, pricing, financial operations, or reporting. 

• Advanced Excel skills (pivot tables, formulas, macros). 

• Strong analytical, problem-solving, and stakeholder management skills. 

• Experience with reconciliations, financial data, and vendor operations. 

Preferred / Good-to-Have Skills 

• SQL, Python, and data analysis capabilities. 

• Power BI or similar BI/visualization tools. 

• Experience with automation tools (Power Automate, VBA, RPA tools like UiPath). 

• Exposure to AI/ML or intelligent automation in reporting/operations. 

• Experience in Cloud Products and Vendors – Billing and Pricing 

• Experience with CRM, ERP, or financial systems. 

Key Competencies 

• Data-driven decision-making 

• Strong attention to detail and accuracy 

• Collaboration and stakeholder engagement 

• Continuous improvement and automation minds