Billing Support Specialist

About Synagie

Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.

As a Business Excellence Specialist, you will play a crucial role in supporting the Business Excellence Director to drive operational efficiency, process optimization, and automation. Your key focus will include billing report preparation, actualized revenue data management, and implementing improved workflows across the business. In detail

Billing and Revenue Management

• Collect, validate, and consolidate sales and operational data across business units for billing processes.
• Create and Prepare billing reports for submission to Finance and Business Units to ensure accurate invoice processing.
• Accurately input and manage actualized revenue for all business units, ensuring alignment with financial records.
• Reconcile discrepancies between billing data, client files, and financial records to ensure precision and compliance.
• Update client’s database in the business tracker
• Provide support for internal and external stakeholders for business need

Process Optimization and Automation

• Support the Business Excellence Director in identifying and implementing process improvements to optimize workflows, reduce manual effort, and enhance accuracy.
• Assist in the development of automated tools (e.g., third party software, ERP solutions) to streamline billing and reporting processes.
• Collaborate with IT and process excellence teams to troubleshoot systems and introduce enhancements.
• Document and maintain updated SOPs for standardized billing and revenue processes.

Team Collaboration and Growth

• Assist in mentoring and guiding junior team members to develop their skills in reporting and process improvement.
• Share knowledge and best practices within the team to ensure consistent high performance.
• Address and complete tasks assigned by direct supervisors/ head of departments

The ideal candidate possesses a demonstrated ability to effectively manage multiple stakeholders with varying business needs. The candidate will establish a high degree of initiative, coupled with a consistent, detail-oriented focus as initiator of the billing process. The candidate should be obsessed with compliance and efficiency, with an incessant attention to the growing business requirements. Additionally, the candidate must have a strong history of managing projects to tight timelines, balancing multiple priorities, effectively working across internal stakeholders, and demonstrating effective communication skills appropriate to the audience. Other qualifications include the following:

• Must possess experience in finance and accounting work
• Strong spreadsheet navigation skills
• Experience in AWS is preferred
• Experience in ERP systems management is preferred
• Hold a bachelor’s degree in any finance-related field. CPAs are preferred but not required
• Passionate about finance and the ecommerce industry

Work Setup: Hybrid 

Employment Terms: Contract role