Bookkeeper & Operations Support Specialist

Job Summary

KDCI Outsourcing is seeking a detail-oriented Bookkeeper & Operations Support Specialist to support bookkeeping, invoicing, collections, customer support, and operational coordination tasks, including Zendesk support, returns management, and inventory checks. The ideal candidate is organized, proactive, and comfortable managing finance and customer-facing responsibilities in a fast-paced environment.

Key Responsibilities

Bookkeeping & Financial Operations

• Perform bank account and credit card reconciliations accurately and on schedule using Xero and banking platforms.

• Manage invoice collection and follow up on overdue invoices and payments.

• Support quarterly inter-company cost allocation processes.

• Process monthly invoicing for wholesale clients.

• Prepare accounts payable transactions for payment approval within banking platforms.

• Follow up on overdue invoices, commercial invoices, and second-hand factory payments.

Customer Support & Operations

• Respond to customer inquiries and support requests through Zendesk, email, and communication platforms.

• Handle after-sales customer concerns, including order status inquiries and follow-ups.

• Perform website data checks to ensure product availability accurately reflects stock levels.

• Manage the returns process and maintain records required for factory claims and faulty product reporting.

• Coordinate with overseas teams, including China-based contacts, regarding returns and operational matters.

Job Requirements

• Proven experience in bookkeeping, finance support, or related accounting roles.

• Experience handling customer service, operations support, or administrative coordination.

• Strong understanding of reconciliations, invoicing, collections follow-up, and accounts payable support.

• Hands-on experience using Xero for bookkeeping and reconciliations.

• Experience using Zendesk or similar customer support/ticketing systems.

• Proficiency in Microsoft Office and/or Google Workspace.

• Experience using banking platforms for payment setup and processing.

• Comfortable using email and communication tools, including WeChat and WhatsApp when needed.

• Strong attention to detail and ability to multitask effectively.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Organized, dependable, and proactive in resolving operational concerns.